Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah
Vol. 4 No. 3 (2026): Agustus : Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah

Tax Administration Services, Tax Understanding, SP2DK, and Taxpayer Compliance: Evidence from Individual Taxpayers at the Madiun Primary Tax Office

Carolina Anggraini (Unknown)
Kurnia (Unknown)



Article Info

Publish Date
03 Sep 2026

Abstract

This study aims to analyze the effects of Tax Administration Services, Tax Understanding, and the Request for Explanation of Data and/or Information Letter (SP2DK) on Individual Taxpayer Compliance among taxpayers registered at the Madiun Primary Tax Office. This study employed a quantitative approach using a survey method through questionnaires administered to 100 individual entrepreneur taxpayers selected using purposive sampling from a population of 1,687 taxpayers who received SP2DK during the 2022-2024 period. The data were analyzed using multiple linear regression with validity, reliability, classical assumption, F-test, t-test, and coefficient of determination analyses. The results show that Tax Administration Services have a positive and significant effect on Taxpayer Compliance (B = 0.436; β = 0.382; p < 0.001), Tax Understanding has a positive and significant effect (B = 0.457; β = 0.358; p < 0.001), and SP2DK also has a positive and significant effect (B = 0.235; β = 0.236; p = 0.007). Simultaneously, the three variables have a significant effect on Taxpayer Compliance (F = 13.603; p < 0.001) and explain 29.8% of the variation in taxpayer compliance (R² = 0.298), while the remaining 70.2% is explained by other factors outside the research model. These findings show that improving the quality of tax administration services, strengthening tax understanding, and optimizing the supervisory function through SP2DK are important factors in improving taxpayer compliance within the self-assessment system.

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Journal Info

Abbrev

jupiekes

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen dan Ekonomi Syariah. Jurnal ini berkaitan dengan aspek apapun dari manajemen, tidak terbatas pada topik berikut : berbagai perspektif ekonomi Islam, keuangan publik Islam, keuangan Islam, akuntansi Islam, etika bisnis ...