Procedia of Social Sciences and Humanities
Vol. 9 No. 1 (2026): International Conference of Fostering Sustainable Economic Growth and Innovatio

Quiet by Choice: Digital Marketing Strategy and Exclusivity Positioning at Kopi Luwak Cikole Lembang Agrotourism: Quiet by Choice: Strategi Pemasaran Digital dan Positioning Eksklusivitas di Agrowisata Kopi Luwak Cikole Lembang

Dyah Atia Mayang Fa'una (Program Studi Manajemen, Fakultas Bisnis, Hukum dan Ilmu Sosial, Universitas Muhammadiyah Sidoarjo, Jawa Timur)
Fany Risky Firmansyah (Program Studi Manajemen, Fakultas Bisnis, Hukum dan Ilmu Sosial, Universitas Muhammadiyah Sidoarjo, Jawa Timur)
Ananda Ratih Ayu Kumalasari (Program Studi Manajemen, Fakultas Bisnis, Hukum dan Ilmu Sosial, Universitas Muhammadiyah Sidoarjo, Jawa Timur)
Muhammad Hayazee (Program Studi Manajemen, Fakultas Bisnis, Hukum dan Ilmu Sosial, Universitas Muhammadiyah Sidoarjo, Jawa Timur)
Mas Oetarjo (Program Studi Manajemen, Fakultas Bisnis, Hukum dan Ilmu Sosial, Universitas Muhammadiyah Sidoarjo, Jawa Timur)



Article Info

Publish Date
26 Aug 2026

Abstract

General Background: Global tourism has experienced unprecedented digital transformation, prompting widespread efforts to maximize digital visibility and online channel reach. Specific Background: Kopi Luwak Cikole operates in Lembang, West Java, managing ethical civet coffee agrotourism backed by government certification and strict animal welfare constraints. Knowledge Gap: Existing literature heavily emphasizes volume-driven digital expansion while largely neglecting how artisanal agrotourism operators can maintain premium positioning without mass-market platforms. Aims: This qualitative case study documents and analyzes the digital marketing strategy and exclusivity positioning of Kopi Luwak Cikole. Results: The facility successfully sustains its competitive advantage through a four-pillar architecture involving targeted search discovery, verified trust credentials, organic user-generated content amplification, and in-person scarcity narratives. Novelty: This study conceptualizes exclusivity-first digital positioning as a viable alternative framework for niche artisanal operators rejecting mass e-commerce channels. Implications: Agrotourism enterprises can leverage selective digital channel selection and authenticity-driven scarcity to secure sustainable brand integrity and international market penetration.  Highlights: Deliberate restriction of mass e-commerce platforms preserves premium product integrity. Targeted search tools combine with verified government certification to secure international market trust. Unsolicited visitor-generated media functions as the primary mechanism for organic brand reach. Keywords: Exclusivity Positioning, Digital Marketing Strategy, Agrotourism, Civet Coffee, Scarcity Marketing

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Journal Info

Abbrev

pssh

Publisher

Subject

Humanities Computer Science & IT Decision Sciences, Operations Research & Management Social Sciences

Description

PSSH is a peer-reviewed international journal. This statement clarifies ethical behaviour of all parties involved in the act of publishing an article in this journal, including the author, the chief editor, the Editorial Board, the peer-reviewer­­­­­ and the publisher (Universitas Muhammadiyah ...