Fany Risky Firmansyah
Program Studi Manajemen, Fakultas Bisnis, Hukum dan Ilmu Sosial, Universitas Muhammadiyah Sidoarjo, Jawa Timur

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Quiet by Choice: Digital Marketing Strategy and Exclusivity Positioning at Kopi Luwak Cikole Lembang Agrotourism: Quiet by Choice: Strategi Pemasaran Digital dan Positioning Eksklusivitas di Agrowisata Kopi Luwak Cikole Lembang Dyah Atia Mayang Fa'una; Fany Risky Firmansyah; Ananda Ratih Ayu Kumalasari; Muhammad Hayazee; Mas Oetarjo
Procedia of Social Sciences and Humanities Vol. 9 No. 1 (2026): International Conference of Fostering Sustainable Economic Growth and Innovatio
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/f1t88e50

Abstract

General Background: Global tourism has experienced unprecedented digital transformation, prompting widespread efforts to maximize digital visibility and online channel reach. Specific Background: Kopi Luwak Cikole operates in Lembang, West Java, managing ethical civet coffee agrotourism backed by government certification and strict animal welfare constraints. Knowledge Gap: Existing literature heavily emphasizes volume-driven digital expansion while largely neglecting how artisanal agrotourism operators can maintain premium positioning without mass-market platforms. Aims: This qualitative case study documents and analyzes the digital marketing strategy and exclusivity positioning of Kopi Luwak Cikole. Results: The facility successfully sustains its competitive advantage through a four-pillar architecture involving targeted search discovery, verified trust credentials, organic user-generated content amplification, and in-person scarcity narratives. Novelty: This study conceptualizes exclusivity-first digital positioning as a viable alternative framework for niche artisanal operators rejecting mass e-commerce channels. Implications: Agrotourism enterprises can leverage selective digital channel selection and authenticity-driven scarcity to secure sustainable brand integrity and international market penetration.  Highlights: Deliberate restriction of mass e-commerce platforms preserves premium product integrity. Targeted search tools combine with verified government certification to secure international market trust. Unsolicited visitor-generated media functions as the primary mechanism for organic brand reach. Keywords: Exclusivity Positioning, Digital Marketing Strategy, Agrotourism, Civet Coffee, Scarcity Marketing