Technology and Society Perspectives (TACIT)
Vol 4 No 2 (2026): Research Article

The Role of AI and Content Creativity in Building Brands and Enhancing MSME Competitiveness in the Digital Era

Nugrahini Susantinah Wisnujati (Universitas Wijaya Kusuma Surabaya)
Anindya Prastiwi Setyowati (Universitas Wijaya Kusuma Surabaya)
Adiputro Wijoyo Kusumo (Universitas Wijaya Kusuma Surabaya)



Article Info

Publish Date
27 Aug 2026

Abstract

The development of Artificial Intelligence (AI) and digital transformation has created new opportunities for Micro, Small, and Medium Enterprises (MSMEs) to enhance their marketing capabilities, content creativity, and brand building. This study aims to analyze the role of AI and content creativity in building brands and enhancing MSME competitiveness in the digital era. The study employs a qualitative literature review approach by analyzing 20 scholarly articles published between 2018 and 2026. The literature was obtained from Scopus, Web of Science, Google Scholar, and international journal publisher platforms, and was subsequently selected based on the PRISMA 2020 principles and analyzed using descriptive-thematic synthesis. The findings indicate that AI functions as an enabling capability that supports consumer analysis, personalization, automation, ideation, and content production. The integration of AI with human creativity can generate more relevant, engaging, and adaptive content, thereby strengthening brand awareness, brand image, brand association, and brand equity. Stronger brands subsequently contribute to MSME differentiation and competitive advantage. The findings emphasize the importance of human–AI collaboration in developing sustainable competitiveness.

Copyrights © 2026






Journal Info

Abbrev

tacit

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

Description

Technology and Society Perspectives (TACIT) is a reputable academic journal that serves as a platform for the comprehensive exploration of the intricate interplay between technology and society. Through its rigorous examination of this relationship, TACIT offers insightful analyses, encourages ...