MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Vol. 1 No. 3 (2023): Juli : MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis

Analisis Faktor-Faktor yang Mempengaruhi Tingkat Kepercayaan Konsumen dalam Menggunakan Layanan Fintech Dompet Digital di Indonesia

Sari Fitri (Sekolah Tinggi Agama Islam Negeri Mandailing Natal)



Article Info

Publish Date
30 Jul 2023

Abstract

This study aims to explore the factors that influence consumer trust in using digital wallet services in Indonesia. The research method used is a literature study using various previous studies as data sources, which allows the collection and analysis of information from various relevant literature sources. The results show that data security, information transparency, and responsive customer support are key factors in building consumer trust. In addition, continuous technological innovation also contributes to increased trust. This research suggests that digital wallet service providers focus on improving service quality, fee transparency, and strengthening security systems to increase consumer trust and loyalty. With these measures, it is expected that digital wallet services can develop sustainably and contribute to broader financial inclusion in society. This research is expected to contribute to academics and practitioners in the fintech industry in formulating effective strategies to increase consumer trust.

Copyrights © 2023






Journal Info

Abbrev

MUQADDIMAH

Publisher

Subject

Economics, Econometrics & Finance

Description

MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis presents actual studies on the field of management and business in the perspective of conventional economics and sharia economics. These studies are expected to enrich scientific treasures in the field of management and business so that ...