<![CDATA[Cloud computing is a key enabler of digital transformation in telecommunications companies, offering flexibility, scalability, and innovation. However, it also presents governance challenges in balancing agility with control, especially in regulated environments. This study examines a state owned TelCo undergoing digital transformation to design an ambidextrous cloud governance model that integrates COBIT 2019 Traditional and DevOps Focus Area frameworks. Using a Design Science Research (DSR) method, data were collected through interviews with IT and business stakeholders and analyzed alongside internal policies and national regulations, including SOE Minister Regulation No. 3/2023 and ICT Minister Regulation No. 5/2021. The research prioritizes Governance and Management Objectives (GMOs) based on COBIT 2019 design factors and DevOps practices. DSS04 (Managed Continuity) emerged as the top priority GMO due to its critical risk and business impact. A maturity gap analysis revealed key weaknesses in roles, training, scenario planning, resilience testing, IaC adoption, and incident response automation. Improvements include integrating cloud roles into BCM, regular continuity simulations, early-stage “what-if” planning, DevOps-based testing with Chaos Engineering, full IaC implementation, and enhanced automation features. These steps are expected to raise DSS04 maturity from 3.7 to 3.9, improving resilience and compliance. The proposed model uses Resource-Risk-Value (RRV) analysis for prioritization, offering a structured and scalable governance solution to support TelCo’s digital transformation while ensuring robust continuity.]]>
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