Advances In Social Humanities Research
Vol. 4 No. 9 (2026): Advances In Social Humanities Research

Bridging the Agility Gap: A Strategic Framework for Commercial Banks to Enter the Un-Banked Lending Market

Sintaully Anggia C (ITB Kampus Jakarta)
Jagat Prirayani (ITB Kampus Jakarta)



Article Info

Publish Date
09 Sep 2026

Abstract

Extending sustainable finance to Indonesia’s unbanked Micro, Small, and Medium Enterprise (MSME) sector presents a structural paradox. Traditional commercial banks possess a significant competitive advantage through access to low-cost capital, yet they are consistently disintermediated by fintech disruptors that offer faster services despite charging higher interest rates. This research investigates the root causes of this market displacement based on the theories of Information Asymmetry and Transaction Cost Economics (TCE). By integrating empirical data from a Principal Component Analysis (PCA) of MSME market demands and an Analytic Hierarchy Process (AHP) of banking executive priorities, this study identifies the specific areas where conventional banking models fail to meet market expectations. It develops a 12-cell Strategic Alignment Matrix that reveals a critical agility gap. To address this challenge, this paper proposes a paradigm shift toward an API-driven, B2B2C (Business-to-Business-to-Customer) Ecosystem Financing Model. This redesigned business process leverages open banking, smart contract automation, and closed-loop disbursement mechanisms to achieve fintech-level service speed. By systematically reducing operational costs through technology integration, banks can accommodate a realistic 4.5% Non-Performing Loan (NPL) rate while maintaining the risk tolerance required for sustainable and accelerated financial inclusion.

Copyrights © 2026






Journal Info

Abbrev

vo

Publisher

Subject

Humanities Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Advances In Social Humanities Research is a double blind peer-reviewed academic journal and open access to social and humanities fields. The journal is published monthly by Sahabat Publikasi Advances In Social Humanities Research provides a means for sustained discussion of relevant issues that fall ...