Juru Rawat. Jurnal Update Keperawatan
Vol 6 No 1 (2026): Maret 2026

FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN TERHADAP PELAYANAN KEPERAWATAN DI PUSKESMAS TELUK SEBONG

Suherni (Stikes Hangtuah Tanjungpinang)
Nur Meity (STIKes Hang Tuah Tanjungpinang)
Lili Sartika (STIKes Hang Tuah Tanjungpinang)



Article Info

Publish Date
02 Apr 2026

Abstract

Patient dissatisfaction with nursing services may reduce healthcare visits and willingness to seek treatment at primary health centers. Patient satisfaction is influenced by several factors, including responsiveness, competence, communication, and reliability of nurses. This study aimed to analyze factors associated with patient satisfaction toward nursing services at Teluk Sebong Primary Health Center. An analytical survey with a cross-sectional design was conducted involving 87 respondents selected through probability sampling. Data were collected using questionnaires and analyzed statistically. The results showed that responsiveness (p=0.004), competence (p=0.000), communication (p=0.001), and reliability (p=0.000) were significantly associated with patient satisfaction. Improving these aspects of nursing service quality can enhance patient satisfaction.

Copyrights © 2026






Journal Info

Abbrev

JUK

Publisher

Subject

Nursing

Description

Juru Rawat. Jurnal Update Keperawatan ISSN 2809-5197 (Online) is a nursing journal covers all nursing area including basic research in nursing, nursing leadership and management, emergency and disaster nursing, criticale care nursing, medical-surgical nursing, mental health nursing, maternity ...