Journal of Governance
Volume 10 Issue 4: (2025)

Analysis of Public Service Management as A Form of Quality Evaluation of Service Organizations in Government

Fanila Kasmita Kusuma (Institut Pemerintahan Dalam Negeri, Indonesia)
Mujahidin Mujahidin (Institut Pemerintahan Dalam Negeri, Indonesia)



Article Info

Publish Date
20 Dec 2025

Abstract

Public service management is crucial for improving the quality of services received by the community and building trust in the government. The objective of the research is to determine the impact of public service management on the quality of service organizations as an evaluation of governmental services. This study uses non-probability sampling with accidental sampling to determine the sample size, which is calculated to be around 100 respondents using the Lemeshow formula. Data analysis techniques employed include simple linear regression with SPSS 22 software. The research shows that improvements in public service management significantly enhance the quality of service organizations, improving access, fairness, transparency, and accountability.

Copyrights © 2025






Journal Info

Abbrev

jog

Publisher

Subject

Social Sciences

Description

Journal of Governance (JOG) is published by the Faculty of Social and Political Science Universitas Sultan Ageng Tirtayasa collaborate with KAPSIPI (Kesatuan Asosiasi Program Studi Ilmu Pemerintahan Indonesia) for reviewer, its main aim to spread critical and original analysis from researchers and ...