<![CDATA[This study develops a web-based network monitoring and billing management system integrated with MikroTik API at AB Network, an internet service provider serving 624 active customers. The main issues addressed are the absence of real-time network monitoring and poorly integrated billing processes, which can lead to delayed fault detection and inaccurate customer data management. The system was developed using the Waterfall method, integrating MikroTik routers, a MySQL database, and WhatsApp Gateway to support network monitoring, customer management, automated billing, and notification delivery. Testing results show an average MikroTik API response time of 0.83 seconds and WhatsApp notification delivery time of 4.1 seconds, with 100% success in data synchronization and automated processes. The system effectively enhances real-time network monitoring, improves customer management efficiency, and provides more integrated and transparent services. Further load testing and performance evaluation are recommended for future development.]]>
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