Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK)
Vol. 15 No. 1 (2026): Jurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK)

EXPLORING THE ROLE OF LOCAL WISDOM AND SERVICE QUALITY IN ENHANCING TOURIST SATISFACTION AND DESTINATION IMAGE: INSIGHTS FROM RURAL TOURISM

Wahyono, Dwi (Unknown)
Swedana, I Nyoman (Unknown)
Syamsul, Syamsul (Unknown)



Article Info

Publish Date
10 Sep 2026

Abstract

This study investigates the role of local wisdom and service quality in shaping tourist satisfaction and destination image within rural tourism villages in Sigi Regency, Indonesia. A quantitative approach was employed using data from 233 respondents, which were analyzed through Partial Least Squares–Structural Equation Modeling (PLS-SEM) to assess both direct and mediating relationships among the variables. The results indicate that local wisdom and service quality significantly influence both tourist satisfaction and destination image. Tourist satisfaction also plays a mediating role, strengthening the relationship between local wisdom, service quality, and destination image. These findings highlight that authentic cultural experiences and high-quality service delivery jointly contribute to more favorable tourist perceptions. From a theoretical perspective, this study extends the application of the Expectation Confirmation Theory and  SERVQUAL model within the context of community-based rural tourism in developing countries. Practically, the findings suggest that tourism village managers should focus on integrating cultural preservation with service quality improvement, particularly through enhancing reliability, responsiveness, and community-based hospitality, to achieve sustainable destination competitiveness. JEL: L83, M31, O18.

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Journal Info

Abbrev

JJ

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) or Journal of Economics, Business and Entrepreneurship is a national, open access, peer-reviewed academic journal, which is published by Faculty of Economics and Business, Universitas Tanjungpura. As a medium of communication for academics, ...