IIJSE
Vol 9 No 2 (2026): Sharia Economics

The Effect of Organizational Support and Organizational Commitment to Organizational Citizenship Behavior (OCB) on Education Staff of Nahdlatul Ulama University NTB with Job Satisfaction as a Moderation Variable

Lalu Beni Sabara (Universitas Mataram, Mataram, Indonesia)
Santy Nururly (Universitas Mataram, Mataram, Indonesia)
Putra Buana Sakti (Universitas Mataram, Mataram, Indonesia)



Article Info

Publish Date
12 Sep 2026

Abstract

This study aims to analyze the effect of organizational support and organizational commitment on Organizational Citizenship Behavior (OCB), with job satisfaction as a moderating variable among administrative staff at Nahdlatul Ulama University of West Nusa Tenggara. This research employs a quantitative approach using a survey method involving 50 respondents, selected through a saturated sampling technique. The data were analyzed using Structural Equation Modeling Partial Least Squares (SEM-PLS). The results show that organizational support has a positive effect on Organizational Citizenship Behavior (OCB). In addition, organizational commitment is also found to have a positive effect on OCB. Job satisfaction acts as a moderating variable that strengthens the relationship between organizational support and OCB, as well as between organizational commitment and OCB. These findings indicate that job satisfaction plays an important role in reinforcing the relationship between organizational support and organizational commitment with organizational citizenship behavior. Overall, this study confirms that the improvement of OCB among administrative staff is not only directly influenced by organizational support and organizational commitment, but also significantly affected by job satisfaction as a psychological factor that strengthens these relationships.

Copyrights © 2026






Journal Info

Abbrev

iijse

Publisher

Subject

Economics, Econometrics & Finance

Description

The Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) is Sharia Economics Journal published by Sharia Economics Department Institut Pesantren KH. Abdul Chalim, Mojokerto. The Journal focuses on the issues of Sharia Economics, the History of Islamic Economic Thought, Islamic Law, Local ...