Optimal: Jurnal Ekonomi dan Manajemen
Vol. 6 No. 3 (2026): September: OPTIMAL: Jurnal Ekonomi dan Manajemen

Hubungan Electronic Word of Mouth (E-WOM) terhadap Keputusan Pembelian Generasi Z melalui TikTok Shop di Kota Surakarta

Mega Artha Meviana (Universitas Duta Bangsa Surakarta)
Bangun Prajadi Cipto Utomo (Universitas Duta Bangsa Surakarta)
Indra Hastuti (Universitas Duta Bangsa Surakarta)



Article Info

Publish Date
05 Aug 2026

Abstract

This study aims to analyze the relationship between Electronic Word of Mouth (E-WOM) and the purchasing decisions of Generation Z via TikTok Shop in Surakarta City. A quantitative approach was employed, involving 100 respondents selected through purposive sampling. Data were collected via questionnaires and analyzed using IBM SPSS Statistics version 25. The analysis encompassed tests for validity, reliability, and normality, as well as simple linear regression, t-tests, F-tests, and the calculation of the coefficient of determination. The results indicate that E-WOM has a positive and significant effect on purchasing decisions, evidenced by a calculated t-value of 15.012 and a significance level of 0.000 (<0.05). The validity of the research model is supported by the F-test, which yielded a significance value of 0.000. The coefficient of determination (0.697) indicates that E-WOM explains 69.7% of the variation in purchasing decisions, while the remaining 30.3% is influenced by factors outside the scope of this study. The findings suggest that the more positive information and reviews consumers receive via TikTok Shop, the greater the likelihood of Generation Z making a purchase.

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Journal Info

Abbrev

optimal

Publisher

Subject

Description

OPTIMAL: Jurnal Ekonomi dan Manajemen berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada topik ...