Journal of Public Policy and Society
Vol. 1 No. 1: January 2025

The Concept of Good Governance in The Perspective of Public Service: A Literature Review

Jerónimo da Cruz Neno Leus (Universitas Muhammadiyah Jakarta)
Leonildo Alberto Araújo (Universidade da Paz)



Article Info

Publish Date
31 Jan 2025

Abstract

Public service is a core aspect of the duties of state apparatus by 1945. The government has failed to provide good service to the people. Public services must be carried out transparently and accountably by every unit of government service agency; the quality of public service bureaucracy has yet to have a broad impact on achieving public welfare. This study uses a qualitative research type with a descriptive approach. The kind of data used in this research is secondary data. The research analysis uses a qualitative method, starting with the concept of public service according to various experts and then analyzing the concepts of service quality and good governance from the public service perspective. Public service is conducted routinely and continuously, encompassing the entire life of individuals within society. Public service refers to the activities carried out to meet the service needs by laws and regulations. There are basic concepts of quality in public service and concepts and applications of good governance in the public sector. Based on the results of the research analysis, the characteristics of good governance from the public service perspective must meet four main elements: accountability, transparency, openness, and legal compliance

Copyrights © 2025






Journal Info

Abbrev

jpps

Publisher

Subject

Description

The Journal of Public Policy and Society also known as JPPS is a peer reviewed and open access academic journal published by the Center for Border and Coastal Studies at Universitas Muhammadiyah Jakarta. The journal aims to advance theoretical empirical and practical knowledge about the ...