<![CDATA[The aim of this research is to analyse the factors involved in the use of code-switching among waiter and staff at Amber Beach Resort's restaurant operations. The data collection methods used in this research include a documentation study based on various theoretical references obtained from books, scientific articles, and both print and online media. Secondly, in-depth interviews were conducted with informants, specifically waiters and waitress at the Amber Resort Lombok restaurant in Indonesia. Thirdly, direct observations were made at the research location by observing the service process carried out by the restaurant staff and the use of language transfer while providing services to guests. Based on the results of the discussion, it can be concluded that the researcher identified four factors involved in code-switching among the waitstaff at the Amber restaurant. These four factors are participants (greeters and receivers), setting, topic, and function. The factors align with the theoretical framework previously described and are reflected in the real activities at Amber Resort. It was observed that participants come from the same work area and situation. Code-switching occurs among waiters and managers on specific topics related to restaurant and hotel management. They use code-switching for repetition and clarification, to emphasize points (express solidarity), to show tolerance by clarifying speech content for the interlocutor, and to refine or strengthen requests or orders.]]>
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