JUNITA : Jurnal Bisnis dan Pariwisata
Vol. 1 No. 1 (2025): December 2025

Kualitas Pelayanan Airline di Indonesia: Tinjauan Literatur

M Rachman Mulyandi (Unknown)
Loudy M Yamin (Unknown)

Article Info

Publish Date
11 Dec 2025

Abstract

The purpose of this study is to examine the improvement in service quality provided by Garuda Indonesia Airlines over the past five years. The research method used in this study is a literature review with a narrative technique. The results of this study indicate that service quality has undergone significant improvements; however, there is a need to focus on certain aspects of service quality that require consistent enhancement.

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Journal Info
JUNITA : Jurnal Bisnis dan Pariwisata
Website

Abbrev

junita

Publisher

Universitas Matana

Subject

Description

Jurnal Bisnis dan Pariwisata is a scholarly journal managed by the Faculty of Business and Tourism, Universitas Matana, Tangerang, Indonesia. The journal publishes research findings, scholarly studies, and academic perspectives in the fields of Accounting, Management, and Tourism, including ...