Innobiz: Jurnal Ilmu Manajemen, Bisnis dan Keuangan
Vol 3 No 1 (2026): Innobiz Januari 2026

PENGARUH PROMOSI DAN KUALITAS LAYANAN TERHADAP KEPUTUSAN NASABAH DALAM MENGGUNAKAN PRODUK DEPOSITO DI PT BANK SEABANK INDONESIA

Patricia Miranda Kinanti1 Miranda Kinanti (Universitas Siber Indonesia)
Siti Nuryati (Universitas Siber Indonesia)
Kusnandar Kusnandar (Unknown)



Article Info

Publish Date
30 Jan 2026

Abstract

This study aims to analyze the influence of Promotion and Service Quality on Customers Decision to Use Seabank’s Deposit Products. The research method employed a quantitative approach by distributing questionnaires to Seabank’s Deposit Cutomers in Central Jaakarta. The population for this study consisted of Seabank’s Deposit Cutomers in Central Jakarta with a sample of 120 (one hundred twenty two) respondents. The sample was selected using the simple random sampling method. Data were collected through questionnaires and analyzed using multiple linear regression data analysis method. The research findings indicate that there is a significant influence of promotion and service quality on customers secision to use deposit products, based on the results of the F test, a significance value of 0.000 (0.000 < 0.05) was obtained and the calculated F value was > F table (670.496 > 3.07). So it can be concluded that Ha is accepted and Ho is rejected.   Keywords: Promotion, Service Quality, Customer’s Decisions

Copyrights © 2026






Journal Info

Abbrev

innobiz

Publisher

Subject

Description

Jurnal ini bertujuan untuk mendiseminasikan hasil penelitian di bidang manajemen, bisnis, keuangan, dan transformasi digital. Fokus dan ruang lingkup mencakup Manajemen SDM, Manajemen Pemasaran, Manajemen Keuangan, Bisnis Digital, Digital HRM, Green HRM, Kewirausahaan, serta Sistem Informasi ...