Innobiz: Jurnal Ilmu Manajemen, Bisnis dan Keuangan
Vol 3 No 2 (2026): Innobiz Juli 2026

FAKTOR-FAKTOR YANG MEMENGARUHI BEHAVIOURAL INTENTION DALAM MENGGUNAKAN SISTEM PEMBAYARAN QRIS PADA UMKM

Ryan Ardhito Hadyan (Unknown)



Article Info

Publish Date
31 Jul 2026

Abstract

Although the adoption of the QRIS payment system continues to increase, technical constraints such as limited internet connectivity and low consumer long-term loyalty orientation remain major challenges. In practice, the use of this payment method heavily relies on the level of perceived ease of use, convenience, and direct added value experienced by consumers. This study aims to explore the factors that enhance consumer behavioural intention to use the QRIS payment system in the MSME sector. Furthermore, this research seeks to establish its scope within the region of North Bekasi. A questionnaire-based sampling procedure was employed to collect relevant data. The study was conducted on 175 respondents selected through purposive sampling, and the data were analyzed using multiple linear regression with SPSS 21. The findings indicate that perceived ease of use and the availability of supporting facilities significantly influence the enhancement of consumers' behavioural intention to use the QRIS payment system within the MSME sector in North Bekasi.

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Journal Info

Abbrev

innobiz

Publisher

Subject

Description

Jurnal ini bertujuan untuk mendiseminasikan hasil penelitian di bidang manajemen, bisnis, keuangan, dan transformasi digital. Fokus dan ruang lingkup mencakup Manajemen SDM, Manajemen Pemasaran, Manajemen Keuangan, Bisnis Digital, Digital HRM, Green HRM, Kewirausahaan, serta Sistem Informasi ...