Al-Ilmiya: Jurnal Pendidikan Islam
Vol. 1 No. 5 (2026): Al-Ilmiya: Jurnal Pendidikan Islam (Maret)

Manajemen Mutu Pendidikan dalam Meningkatkan Kepuasan Peserta Didik di Madrasah Aliyah

Siti Ropiah (Universitas Islam An Nur Lampung)



Article Info

Publish Date
04 Apr 2026

Abstract

This study aims to analyze the effectiveness of educational quality management in improving student satisfaction at Islamic Senior High Schools (Madrasah Aliyah). The background of this study is based on the importance of educational quality as a primary factor in creating quality educational services that are able to meet student expectations. Student satisfaction is one indicator of the success of educational institutions in providing optimal services. This study uses a qualitative approach with descriptive methods. Data collection techniques were carried out through observation, interviews, and documentation. The research subjects included the madrasah principal, teachers, and students. Data analysis was carried out through data reduction, data presentation, and drawing conclusions. The results of the study indicate that educational quality management is implemented through quality planning, implementation of learning quality improvement programs, continuous evaluation, and continuous improvement. These efforts are able to increase student satisfaction as demonstrated by increased learning comfort, learning quality, and educational services provided. Supporting factors include the commitment of all madrasah members and effective leadership, while inhibiting factors include limited facilities and infrastructure and a suboptimal evaluation system. The conclusion of this study indicates that educational quality management plays a significant role in improving student satisfaction. Therefore, sustainable quality management is needed that is oriented towards student needs to achieve optimal educational quality.

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Journal Info

Abbrev

al-ilmiya

Publisher

Subject

Description

jurnal ilmiah yang mempublikasikan hasil penelitian dan kajian ilmiah dalam bidang Pendidikan Islam. Jurnal ini menjadi wadah bagi para akademisi, peneliti, praktisi pendidikan, dan mahasiswa dalam menyebarluaskan gagasan, temuan, serta inovasi yang relevan dengan pengembangan pendidikan Islam di ...