Sosio e-kons
Vol. 18 No. 1 (2026): Sosio e-Kons

Pengaruh Costumer Trust, Social Media Marketing dan Brand Image Terhadap Intention to Use Pada Aplikasi Quick E-Commerce

Raden Adifa Kusuma (Universitas Esa Unggul)
Muhammad Arief (Unknown)



Article Info

Publish Date
30 Apr 2026

Abstract

The development of digital technology has transformed the way consumers meet their daily needs, including through instant service apps like Astro. Despite its convenience, many potential users remain unsure about trying this app. Low Intention to Use can be caused by a lack of trust, limited promotional exposure on social media, and an underdeveloped Brand Image. This study aims to analyze the influence of costumer trust, Social Media Marketing, and Brand Image on the Intention to Use of the Astro app among potential users in the Greater Jakarta area. This study used a quantitative approach with a causal design.Data were collected through an online questionnaire distributed to 110 respondents who had never used Astro. Data analysis was performed using multiple linear regression with the help of SPSS. The results showed that all three variables costumer trust, Social Media Marketing, and Brand Image have a positive and significant influence on Intention to Use the app. Recommendations for developers include strengthening service transparency, increasing interaction on social media, and maintaining a consistent Brand Image. This research contributes to the development of relevant digital marketing strategies, particularly in building user trust and Intention to Use in the era of app-based services.

Copyrights © 2026






Journal Info

Abbrev

sosio_ekons

Publisher

Subject

Description

Sosio e-kons (ISSN 2502-5449 for the electronic version and ISSN 2086-2266 for the print version) first published on 29/01/2012 is a double-blind peer-reviewed scientific open access journal. The journal is dedicated to publishing articles concerned with research, Social sciences, Economics, ...