Journal of Health Policy and Management
Vol. 11 No. 1 (2026)

Effect of Social Capital on Job Satisfaction and Performance of Healthcare Workers at Hermina Sukabumi General Hospital

Fitri Rahma Almira (Master’s Program in Public Health, Universitas Sebelas Maret, Surakarta, Indonesia)
Nur Hafidha Hikmayani (Department of Public Health, Universitas Sebelas Maret, Surakarta, Indonesia)
Bhisma Murti (Master’s Program in Public Health, Universitas Sebelas Maret, Surakarta, Indonesia)
Argyo Demartoto (Sociology Study Program, Universitas Sebelas Maret, Surakarta, Indonesia)
Sumardiyono (Study Program of Occupational and Health Safety, Universitas Sebelas Maret, Surakarta, Indonesia)



Article Info

Publish Date
16 Jan 2026

Abstract

Background: Social capital can serve as an important strategy for improving job satisfaction and performance. Satisfied employees will display a good personality in the work environment and improve performance positively in the health sector. This study aims to analyze the effect of social capital on job satisfaction and performance. Subject and Method: This study was conducted using a quantitative method with a cross-sectional approach and using a path analysis model. This study was conducted at Hermina General Hospital Sukabumi, West Java in December 2024. The sample of this study was 200 health workers. The exogenous variables were social capital, education, working period, age and gender. Endogenous variables were job satisfaction and performance. Results: Pathway analysis showed that the performance of health workers at Hermina Sukabumi Hospital was directly influenced by job satisfaction (b=0.33; 95% CI=0.22 to 0.45; p<0.001), age ≥ 29 years (b=0.17; 95% CI=0.03 to 0.31; p=0.016), education ≥bachelor’s degree (b=-0.14; 95% CI=-0.26 to -0.01; p=0.027), working period ≥4 years (b=-0.37; 95% CI=-0.50 to -0.24; p<0.001),  gender (female) (b=-0.19; 95% CI=-0.32 to 0.06; p=0.003). Job satisfaction was indirectly influenced by 4 years of ≥ working period (b=0.08; 95% CI=-0.01 to 0.16; p=0.077), gender (female) (b=-0.08; 95% CI=-0.17 to 0.01; p=0.075) and social capital (b=0.81; 95% CI=0.77 to 0.85; p<0.001). Social capital had an indirect effect through job satisfaction with the total effect size (b=0.26). The effect of the total working period of ≥4 years on performance (b=-0.34). Total effect of gender (female) on performance (b=-0.21). Conclusion: Strong social capital can increase job satisfaction, and satisfied employees will have higher performance and increased productivity.

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Journal Info

Abbrev

thejhpm

Publisher

Subject

Medicine & Pharmacology Public Health

Description

Journal of Health Policy and Management (JHPM) is an electronic, open-access, double-blind and peer-reviewed international multidisciplinary and integrative journal, focusing on health policy, health system, and healthcare management. It began its publication on October 21, 2015. The journal is ...