Proceeding Seminar Nasional Riset Terapan Administrasi Bisnis dan Mice (SNRT)
Vol. 13 No. 01 (2024): SNRT XIII TAHUN 2024

Pengaruh Online Customer Review dan Online Customer Rating Pengguna Aplikasi Shopee Terhadap Minat Beli Pada Produk Kosmetik Lokal Luxcrime (Studi Kasus Pada Pengguna Kosmetik Lokal Luxcrime Di Kota Depok

Andira Syifa Mutia Mantauw (Politeknik Negeri Jakarta)
Ni Made Widhi Sugianingsih (Politeknik Negeri Jakarta)
Iis Mariam (Politeknik Negeri Jakarta)



Article Info

Publish Date
13 Dec 2024

Abstract

This study aims to determine whether Shopee users' online customer reviews and ratings partially or fully influence the purchase intentions of Luxcrime, a local cosmetics company in Depok City. This study uses a quantitative method. The study population included 2,123,350 people living in the city of Depok, and 100 people responded to the Slovin formula. The program SPSS version 26 was used to analyze the collected data. The results of the partial significance test (T-test) show that the online customer review variable (X1) has a significant partial impact on purchase intention (Y); The T-value is 10.403 and the T-table value is greater than 1.985. In addition, online customer review variable (X2) significantly affects purchase intention (Y), with a t- value of 21.596 which is higher than the t-table.The joint significance test (F-test) shows that purchase intention (Y) is strongly influenced by both online customer reviews (X1) and online customer ratings (X2). The F table value of 3.09 is lower than the F value of 517.509. The degree of influence of these two variables on purchase intention is shown by the coefficient of assessment (R2) of 0.914, which is 91.4 percent. The factors that remain 8.6 percent of this study are influenced by other factors.

Copyrights © 2024






Journal Info

Abbrev

snrtb

Publisher

Subject

Description

Seminar Nasional Riset Terapan Administrasi Bisnis dan MICE merupakan konferensi yang berskala nasional yang diadakan setiap tahunnya oleh Jurusan Administrasi Niaga Politeknik Negeri Jakarta. Konferensi ini bertujuan untuk menjadi ajang pertemuan ilmiah para peneliti, akademisi, dan praktisi dari ...