International Journal of Social and Education (INJOSEDU)
Vol. 3 No. 7 (2026): International Journal of Social and Education (INJOSEDU)

WHEN DATA SECURITY BUILDS TRUST BUT RESTRAINS PURCHASE DECISIONS

Hairul Hatami (Master of Management Program, Faculty of Economics and Business, Lambung Mangkurat University, Indonesia)



Article Info

Publish Date
02 Oct 2026

Abstract

Artificial intelligence (AI)-personalized advertising relies on extensive consumer data, making data security a critical factor in shaping trust and purchasing responses. This study examines how perceived data security simultaneously influences consumer trust and purchase decision in AI-personalized advertising on Instagram. Using a quantitative explanatory survey, data were collected from 300 Generation Z Instagram users in Indonesia and analyzed with PLS-SEM using SmartPLS 4. The article focuses on the data-security pathway within the original structural model. The results show that perceived data security is positively associated with consumer trust (β = 0.286, p < 0.001), while consumer trust is positively associated with purchase decision (β = 0.195, p = 0.001). Perceived data security also has a positive indirect association with purchase decision through consumer trust (β = 0.056, p = 0.002). However, its direct association with purchase decision is negative and significant (β = −0.090, p = 0.043). These opposing pathways indicate competitive or inconsistent mediation. The findings suggest a security–trust–behavior asymmetry, showing that favorable security perceptions can strengthen trust without producing an equally positive direct behavioral response.

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Journal Info

Abbrev

INJOSEDU

Publisher

Subject

Description

International Journal of Social and Education (INJOSEDU) is a journal that deals with social, cultural, economic, political and educational issues. Education covers all kinds of fields of education, in the sphere of family, school, and even higher education. The field of education is not confined to ...