<![CDATA[This study aims to analyze the performance of vocational high school (SMK) hospitality students undertaking an Industrial Work Practice (PKL) program in supporting Front Desk operations at UNS Tower Hotel Solo, to identify the factors influencing that performance, and to describe the students' contribution to the smooth operation of the Front Desk. The study employed a qualitative method with a descriptive approach. Data were collected through observation, semi-structured interviews, and documentation involving four informants selected through purposive sampling: the Front Office Supervisor, a Front Desk Agent, an industry supervisor (HR), and a PKL student. Data analysis was conducted through data collection, data reduction, data display, and conclusion drawing, with data validity tested through source and technique triangulation. The findings show that the students' performance was generally good across all indicators studied, namely work quality, work quantity, timeliness, responsibility, and teamwork. Supporting factors included pre-internship preparation from school, guidance from the supervisor and Front Desk staff, clear Standard Operating Procedures (SOPs), a conducive work environment, and student learning motivation. Meanwhile, inhibiting factors included limited work experience, English proficiency that still needed improvement, workload pressure during peak hours, and the process of adapting to the hotel's work culture. Overall, the presence of PKL students made a positive contribution to the smooth operation of the Front Desk while serving as a means of developing competence and work readiness among students entering the hospitality industry.]]>
Copyrights © 2026
