<![CDATA[The development of digital technology in health services drives the transformation of patient administration and data management systems. One of the innovation ideas in the digitalization era that supports this is the operation of the JKN mobile application managed by the Health Social Security Agency. The use of mobile JKN is expected to be able to drive the efficiency of the electronic medical record process at the Bhayangkara Hospital Class II Sartika Asih Bandung. For this reason, this study aims to examine the elements related to behavior in using and utilizing Mobile JKN efficiently for online registration at the Bhayangkara Hospital Class II Sartika Asih Bandung, it can be observed that there are still many people who do not know about the use of the Mobile JKN application due to the lack of information. However, there are also people who understand Mobile JKN but still fail to register, which is one of the reasons for this study. The research location was at the Bhayangkara Hospital Class II Sartika Asih Bandung and was carried out in April 2025. The research sample numbered 243 people and the sampling used the proportionate stratified random sampling technique.]]>
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