Journal of Social Research
Vol. 5 No. 10 (2026): Journal of Social Research

The Effect of Workload and Work Ability on Employee Performance with Job Satisfaction as A Mediating Variable (Case Study on Nurses of Brebes Regional General Hospital)

Amaliya Rahmatunnisa (Universitas Islam Indonesia)
Majang Palupi (Universitas Islam Indonesia)



Article Info

Publish Date
25 Sep 2026

Abstract

Nurse performance is a critical factor in determining the quality of healthcare services. Workload, work ability, and job satisfaction are important organizational factors that may influence nurses’ effectiveness and productivity. However, the mediating role of job satisfaction in the relationship between workload, work ability, and nurse performance requires further investigation, particularly in government hospital settings. This study aimed to examine the effects of workload and work ability on nurse performance and analyze the mediating role of job satisfaction among nurses at Brebes Regional General Hospital. This study employed a quantitative approach with a descriptive research design. The sample consisted of 130 nurses selected using purposive sampling based on predetermined criteria. Data were collected through questionnaires using a five-point Likert scale and analyzed using multiple linear regression, path analysis, and the Sobel test with IBM SPSS Statistics 31. The results indicated that workload and work ability significantly influenced job satisfaction. Work ability and job satisfaction had significant positive effects on nurse performance, while workload did not have a significant direct effect on performance. Furthermore, job satisfaction significantly mediated the relationship between workload and performance but did not mediate the relationship between work ability and performance. These findings highlight the importance of managing workload, improving work ability, and strengthening job satisfaction as strategies to enhance nurse performance in hospital organizations.

Copyrights © 2026






Journal Info

Abbrev

ijsr

Publisher

Subject

Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

Description

The Journal of Social Research is a double blind peer-reviewed academic journal and open access to social and scientific fields. The journal is published monthly by International Journal Labs. The Journal of Social Research provides a means for sustained discussion of relevant issues that fall ...