Formosa Journal of Multidisciplinary Research (FJMR)
Vol. 4 No. 7 (2025): July 2025

Patient Satisfaction Analysis of Infectious and Non-Infectious Tableware at RSUD dr. Mohamad Saleh, Probolinggo City

Perwita Nurmalasari (Brawijaya University)
Eva Putri Arfiani (Brawijaya University)



Article Info

Publish Date
28 Jul 2025

Abstract

This study aims to evaluate patient satisfaction with the use of infectious (disposable) and non-infectious (reusable) tableware in hospital foodservice at RSUD dr. Mohamad Saleh, Probolinggo City. A mixed-methods approach was employed, involving 46 inpatients who met specific inclusion criteria. Data were collected through structured questionnaires, in-depth interviews, and field observations. Quantitative analysis using Likert-scale scoring and Pearson correlation showed higher satisfaction scores for reusable stainless steel tableware, particularly in ergonomic design, food separation, and thermal retention. In contrast, disposable tableware was favored for perceived hygiene but received lower ratings in comfort and durability. The findings highlight the importance of integrating tableware evaluation into hospital service assessments and suggest that reusable tableware offers superior user experience. Improved design and material quality for both types of tableware are recommended to enhance patient satisfaction and support patient-centered care strategies.

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Journal Info

Abbrev

fjmr

Publisher

Subject

Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Education Social Sciences

Description

Formosa Journal of Multidisciplinary Research (FJMR) is a multidisciplinary journal published by Formosa Publisher. Formosa Journal of Multidisciplinary Research (FJMR) is published every month (monthly). Formosa Journal of Multidisciplinary Research (FJMR) is a peer reviewed, open access, and ...