<![CDATA[Product and service quality is a determining factor for customer trust and business sustainability, particularly for companies operating in service and chemical trading. This study aims to analyse the implementation of quality management and quality control at PT Anugrah Abadi Berkaryaselalu. A descriptive qualitative approach was employed, with primary data collected through a ten-question focused interview with the company and secondary data obtained from company documents and scientific literature. The results show that the company implements quality management through employee training and the application of standard operating procedures (SOP), while quality control is carried out through concentration or pH inspection of chemical products after production and through warehouse product handling. Non-conforming products are reworked so that quality problems remain at the internal stage, whereas external failures in the form of customer complaints are very rare. Since nominal quality cost data were unavailable, the analysis was conducted qualitatively by classifying activities into four quality cost categories. This study recommends that the company record quality costs in a structured manner and strengthen incoming inspection of packaging supplied by vendors.]]>
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