<![CDATA[Records management is an important part of administrative activities in delivery service companies because it is related to the storage, retrieval, security, and availability of shipping information. This study aimed to examine how records management supported administrative activities at J&T Express in Laut Dendang, Jalan Perhubungan. The study used a descriptive qualitative approach with data collected through an interview with an administrative staff member responsible for managing records. The interview results showed that the records managed included shipping receipts, customer data, courier data, delivery reports, and daily activity reports. Records were stored physically using cabinets and folders and digitally through the company's computer system. Records were grouped according to destination areas or delivery regions to facilitate retrieval. Although records management had used both physical and digital systems, there was no specific written rule governing records arrangement and storage. Physical records were secured in locked cabinets and access was limited to authorized personnel. The study indicated that records management supported administrative activities, but clearer procedures were still needed to ensure more consistent storage, security, and retrieval.]]>
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