<![CDATA[This community service activity aims to assist the preparation of business process map documents at the Regional Secretariat of West Sumbawa Regency in accordance with Minister of PANRB Regulation No. 19 of 2018. The method used is Participatory Action Research (PAR) with a blended approach implemented through seven stages: perception alignment, reconstruction analysis of regional-level business processes, FGD with the Organization Division, FGD with all regional apparatus representatives, intensive desk assistance per agency, BPMN modeling using Bizagi, and final draft FGD. The assistance specifically covered nine divisions within the Regional Secretariat. Results show that all divisions successfully produced business process maps at levels 0, 1, and n according to BPMN 2.0 standards. Key challenges included limited staff understanding of business process concepts, overlapping activities and responsibilities, lack of innovation in workflows, and lengthy process chains due to numerous non-value-added activities. This activity made a tangible contribution to strengthening local government capacity and promoting performance-based governance reform in West Sumbawa Regency.]]>
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