Journal of Management and Creative Business
Vol. 4 No. 4 (2026): Oktober : Journal of Management and Creative Business

Pengaruh Brand Experience, Brand Satisfaction, Brand Love, Brand Equity terhadap Brand Loyalty

Dian Ayu Puspita (Universitas Esa Unggul)
Safuan Safuan (Universitas Esa Unggul)



Article Info

Publish Date
01 Oct 2026

Abstract

The purchase and use of beauty products are not merely functional they also evoke sensations and emotions that align with the product’s attributes and benefits, thereby creating a meaningful experience and fostering loyalty. This study aims to analyze the role of brand experiencein shaping brand loyalty through brand satisfaction, brand love, and brand equity in the skincare industry. The study employs a deductive quantitative approach with a causal associative design to explain the cause and effect relationships among variables. The sample consisted of 174 respondents selected using purposive sampling. The results indicate that all relationships among the variables have a positive and significant influence on brand loyalty. Brand experiencehas been proven to be a key factor capable of simultaneously enhancing brand satisfaction, brand love, and brand equity. These findings underscore the importance of brand experiencein building long-term relationships with consumers. Therefore, companies need to create positive and consistent experiences at every touchpoint to sustainably strengthen satisfaction, emotional attachment, and brand value.

Copyrights © 2026






Journal Info

Abbrev

jmcbus

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Promote the results of recent research on management and or informatics. Publish only research on management (such as information management, marketing management, financial management, management of resources, operation/production, business management, ...