The Role of Social Media Marketing in Strengthening Micro-Enterprise Community Networks

Wawan Ichwanudin (Universitas Sultan Ageng Tirtayasa, Indonesia)
Ijang Faisal (Universitas Muhammadiyah Bandung, Indonesia)

Kriez Academy
Vol. 2 No. 7 (2025): Kriez Academy - July

Background: The Role of Social Media Marketing in Strengthening Micro-Enterprise Community Networks has practical relevance for community-facing organizations because visible activity does not necessarily translate into durable organizational or stakeholder outcomes. In strengthening micro-enterprise community networks, managers must coordinate brand promises, product information, customer journeys, campaign messages, service encounters, and feedback while responding to expectations from customers, local enterprises, marketing teams, service staff, and community intermediaries. A program may expand reach or participation and still underperform when responsibilities are unclear, information is fragmented, or inconsistent channel information. Aims: This article develops a capability-based framework explaining how the role of social media marketing may contribute to brand credibility, customer response, and retention. It distinguishes simple activity from coordinated capability and identifies boundary conditions that can weaken otherwise positive relationships. Research Method: The paper uses an integrative conceptual review of established literature relevant to the focal domain, organizational capabilities, stakeholder relationships, and learning. It does not claim primary survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four mutually dependent mechanisms: relevant value proposition, experience consistency, credible social communication, and market learning loop. Their value depends on transparent governance, usable information, proportionate participation requirements, and a review process that converts exceptions into improvement. The article argues that higher activity alone is an inadequate indicator of success because benefits can coexist with hidden workload, exclusion, dependency, or weakened trust. Contribution: The article contributes a diagnostic framework, linked performance indicators, six propositions for empirical testing, and a fivestage implementation pathway that can be used in resource-constrained community organizations.