This study aims to analyze and test the effect of digital training, online learning, and work-life balance on employee job satisfaction, with work compensation as an intervening variable in the service sector at PT J&T Express in Situbondo. The development of digital technology encourages service companies to improve employee competency through digital training and online learning, as well as to create a work-life balance to enhance job satisfaction. The research method used was quantitative research with purposive sampling. Data were obtained by distributing questionnaires to PT J&T Express Situbondo employees. Data analysis was performed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The results show that digital training, online learning, and work-life balance have a positive and significant effect on work compensation. Furthermore, work compensation has a positive and significant effect on employee job satisfaction. Digital training, online learning, and work-life balance also have a positive effect on employee job satisfaction, both directly and indirectly, through work compensation as an intervening variable. These findings suggest that improving the quality of digital training, the effectiveness of online learning, and a good work-life balance can improve employee job satisfaction through the provision of appropriate work compensation.
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