<![CDATA[Hospital service performance is inextricably linked to warehouse operations. The effectiveness of warehouse operations has a direct impact on the quality of hospital services. A significant factor that can hinder warehouse service performance is the existence of warehouse service processes that perpetuate inefficiencies and fail to create value for customers. This study aims to develop a proposal designed to improve the performance of request processing times and dispensing times associated with non-pharmaceutical items in the main warehouse through the implementation of Lean Management at RSP Dr. H. A. Rotinsulu in Bandung. The methodological approach adopted is qualitative descriptive; data collection was carried out through interviews and observations with informants selected purposefully in line with the research objectives. Data analysis was carried out descriptively to identify customer value and waste using Lean Management methodology, followed by a root cause analysis using the 5 Whys method, and the development of improvement proposals using the 5S method. The research findings indicate that, despite the achievement of performance standards, opportunities for performance improvement and optimisation remain viable in line with customer value, as waste manifesting as defects, over-processing, unnecessary movement, waiting, excess inventory and transport still exists, which does not contribute value to the customer. The proposed improvements include standardising processes to eliminate repetitive tasks, improving the logistics information system to monitor stock levels in work units and warehouses, optimising warehouse layout, and organising the placement of goods.]]>
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