Journal of Intelligent Decision Support System (IDSS)
Vol 9 No 3 (2026): September: Intelligent Decision Support System (IDSS)

Analysis of factors affecting Canva app user satisfaction among vocational high school students in Central Praya sub-district using the integration of Webqual 4.0 and EUCS

Yanti Apriani (STMIK Lombok, Indonesia)
Mohammad Taufan Asri Zaen (STMIK Lombok, Indonesia)
Wire Bagye (STMIK Lombok, Indonesia)



Article Info

Publish Date
30 Sep 2026

Abstract

The use of Canva in learning activities and graphic design creation highlights the importance of evaluating quality and user satisfaction. Previous studies on Canva have used various approaches but have not simultaneously tested the WebQual 4.0 and EUCS dimensions on vocational high school students using Canva. This study offers novelty by testing three integrated WebQual 4.0 dimensions and five EUCS dimensions with User Satisfaction in the context of vocational education. The study uses a quantitative approach with a cross-sectional survey design and purposive sampling. Data were collected through Google Form questionnaires from 220 students across three vocational high schools in Praya Tengah District and analyzed using PLS-SEM with SmartPLS 4. The results show that Usability Quality (β=0.230; t=2.940; p=0.003; f²=0.043), Service Interaction Quality (β=0.458; t=5.146; p<0.001; f²=0.236), Content (β=0.150; t=2.235; p=0.025; f²=0.024), Accuracy (β=−0.174; t=2.087; p=0.037; f²=0.022), Format (β=0.149; t=2.922; p=0.003; f²=0.031), and Ease of Use (β=0.131; t=1.977; p=0.048; f²=0.024) all show a significant relationship with User Satisfaction. The model explains 42.7% of the variation in User Satisfaction (R²=0.427). These findings provide empirical evidence on the application of integrating WebQual 4.0 and EUCS in evaluating Canva user satisfaction in the vocational high school education context

Copyrights © 2026






Journal Info

Abbrev

jidss

Publisher

Subject

Computer Science & IT

Description

An intelligent decision support system (IDSS) is a decision support system that makes extensive use of artificial intelligence (AI) techniques. Use of AI techniques in management information systems has a long history – indeed terms such as "Knowledge-based systems" (KBS) and "intelligent ...