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All Journal Journal of Intelligent Decision Support System (IDSS)
Mohammad Taufan Asri Zaen
STMIK Lombok, Indonesia
Computer Science & IT

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Implementation of the EUCS and TAM methods in analyzing user satisfaction with the SEMAIK DISDUKCAPIL website as an online population administration service in Central Lombok Reski Piandari; Mohammad Taufan Asri Zaen; Jihadul Akbar
Journal of Intelligent Decision Support System (IDSS) Vol 9 No 3 (2026): September: Intelligent Decision Support System (IDSS)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/idss.v9i3.382

Abstract

This study aims to analyze user satisfaction and acceptance of the SEMAIK Website from the Central Lombok Disdukcapil as an online population administration service by integrating the End User Computing Satisfaction (EUCS) and Technology Acceptance Model (TAM) methods. The study uses a quantitative approach with 150 respondents who have used the SEMAIK Website. Data was collected using a Likert scale questionnaire and analyzed using PLS-SEM with SmartPLS. The test results show that Accuracy → User Satisfaction has a positive and significant effect (β = 0.236; t = 2.238; p = 0.025), Ease of Use → User Satisfaction (β = 0.229; t = 2.069; p = 0.039), User Satisfaction → ATU (β = 0.229; t = 1.975; p = 0.048), PU → ATU (β = 0.315; t = 2.922; p = 0.003), PU → BI (β = 0.376; t = 5.302; p < 0.001), ATU → BI (β = 0.319; t = 3.794; p < 0.001), and BI → AU (β = 0.532; t = 8.512; p < 0.001). Meanwhile, Content, Format, and Timeliness did not show any relationship Significant for User Satisfaction. The R² values of 0.212 for ATU, 0.283 for AU, 0.341 for BI, and 0.319 for User Satisfaction show the model's ability to explain endogenous constructs. The largest effect size (f²) is in the BI → AU relationship at 0.394, while PU → BI is 0.179. These findings indicate that integrating EUCS and TAM provides a complementary perspective in explaining user satisfaction and technology acceptance in web-based population administration services.
Analysis of factors affecting Canva app user satisfaction among vocational high school students in Central Praya sub-district using the integration of Webqual 4.0 and EUCS Yanti Apriani; Mohammad Taufan Asri Zaen; Wire Bagye
Journal of Intelligent Decision Support System (IDSS) Vol 9 No 3 (2026): September: Intelligent Decision Support System (IDSS)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/idss.v9i3.383

Abstract

The use of Canva in learning activities and graphic design creation highlights the importance of evaluating quality and user satisfaction. Previous studies on Canva have used various approaches but have not simultaneously tested the WebQual 4.0 and EUCS dimensions on vocational high school students using Canva. This study offers novelty by testing three integrated WebQual 4.0 dimensions and five EUCS dimensions with User Satisfaction in the context of vocational education. The study uses a quantitative approach with a cross-sectional survey design and purposive sampling. Data were collected through Google Form questionnaires from 220 students across three vocational high schools in Praya Tengah District and analyzed using PLS-SEM with SmartPLS 4. The results show that Usability Quality (β=0.230; t=2.940; p=0.003; f²=0.043), Service Interaction Quality (β=0.458; t=5.146; p<0.001; f²=0.236), Content (β=0.150; t=2.235; p=0.025; f²=0.024), Accuracy (β=−0.174; t=2.087; p=0.037; f²=0.022), Format (β=0.149; t=2.922; p=0.003; f²=0.031), and Ease of Use (β=0.131; t=1.977; p=0.048; f²=0.024) all show a significant relationship with User Satisfaction. The model explains 42.7% of the variation in User Satisfaction (R²=0.427). These findings provide empirical evidence on the application of integrating WebQual 4.0 and EUCS in evaluating Canva user satisfaction in the vocational high school education context
Co-Authors Jihadul Akbar Reski Piandari Wire Bagye Yanti Apriani