Jurnal Ilmu Ekonomi Manajemen dan Akuntansi
Vol. 7 No. 2 (2026): Jurnal Ilmu Ekonomi Manajemen dan Akuntansi

The Influence of Social Media Promotion Service Quality and Product Price on Consumer Purchase Decisions at Optik B. Riski Cianjur through Brand Image as a Mediating Variable

Arsy Kirana Salsabila (Universitas Mohammad Husni Thamrin)
Hasan Basri (Universitas Mohammad Husni Thamrin)
Helena Louise Panggabean (Universitas Mohammad Husni Thamrin)



Article Info

Publish Date
24 Sep 2026

Abstract

This study aims to analyze the effects of service quality, social media promotion, and product price on consumer purchasing decisions at Optik B. Riski Cianjur through brand image as a mediating variable. The study employed a quantitative approach using purposive sampling involving 200 respondents. Data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with SmartPLS. The findings show that service quality and social media promotion have positive and significant effects on brand image, while product price has no significant effect on brand image. Service quality, social media promotion, product price, and brand image have positive and significant effects on purchasing decisions. Brand image mediates the effects of service quality and social media promotion on purchasing decisions but does not mediate the effect of product price. The R-square values are 0.221 for brand image and 0.382 for purchasing decisions. The study recommends that Optik B. Riski Cianjur prioritize service quality improvement, optimize social media promotion, maintain price suitability with product benefits, and strengthen brand image to improve consumer purchasing decisions.

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Journal Info

Abbrev

ileka

Publisher

Subject

Economics, Econometrics & Finance

Description

Covering of original research on Economic Management and Accounting studies using an interdisciplinary ...