<![CDATA[Patient satisfaction and perceptions of health service quality are essential indicators for maintaining and improving the effectiveness of health services. This study aimed to determine patient satisfaction and perceptions of inpatient services and the factors associated with them. This cross-sectional study involved 122 inpatients at RSD KRMT Wongsonegoro. Data were collected using questionnaires and analyzed using descriptive statistics and non-parametric comparative tests. The overall HCAHPS score for inpatient services at RSD KRMT Wongsonegoro was 84.3, which was rated good. Indicators scoring above 80 included communication with nurses (86.6), communication about medicine (89.4), discharge information (97.5), care transition (81.2), and cleanliness of the hospital environment (93.0). However, HCAHPS scores for communication with doctors, staff responsiveness, and quietness of the hospital environment were below 80. Significant differences in HCAHPS scores were found by length of stay (p = 0.044) and self-rated mental and emotional health (p = 0.032). These findings indicate that length of stay and mental and emotional health are related to patient experience. Health care providers should therefore consider these factors when defining sample criteria for patient experience surveys.]]>
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