Journal of Management Research and Studies
Vol. 4 No. 2: July - December (2026)

Reconstructing the Meaning of Professionalism Through Work Culture: an Autoethnographic Study

Fariel Rafiansyah (Universitas Widya Gama)
Choirul Anam (Universitas Widya Gama)
Mulyono (Universitas Widya Gama)



Article Info

Publish Date
27 Sep 2026

Abstract

Professionalism has traditionally been studied as a fixed set of normative traits such as discipline, com-petence, and rule compliance, an approach that fails to capture how individuals construct and reinterpret professionalism through everyday work experience. This study aims to analyze how the meaning of pro-fessionalism is constructed and reconstructed through individual experience within a work culture, par-ticularly in the Food and Beverage (F&B) service industry. Using a qualitative autoethnographic approach, the researcher, who worked for approximately six months in a disguised coffee shop performing multiple roles (cashier, barista, and kitchen staff), collected data through memory work, reflexive journaling, and in-depth interviews with three informants, supported by field documentation. Thematic analysis revealed that the meaning of professionalism evolved through three stages: personal responsibility, marked by discipline and rule compliance; adaptation, shaped by role flexibility, service standards, and teamwork; and fulfillment of organizational expectations, where professional behavior is measured by contribution to operational effectiveness and customer satisfaction. The findings show that professionalism is not a static individual trait but a dynamic social construction shaped by ongoing interaction between individuals and organizational work culture, with implications for balancing professional performance and employee wellbeing.

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Journal Info

Abbrev

jmrs

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

The Journal of Management Research and Studies publishes scientific articles covering the following topics management Science in General, Marketing Management, Financial Management, Human Resource Management, Operational Management, Strategic Management, Risk Management, and ...