Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Vol. 5 No. 3 (2026): Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan

Peran Kepuasan Kerja Memediasi Pengaruh Beban Kerja terhadap Kinerja Karyawan pada Agung Toyota Denpasar

Ryan Saputra Tirta (Universitas Udayana)
I Gusti Bagus Honor Satrya (Universitas Udayana)



Article Info

Publish Date
21 Sep 2026

Abstract

This study aims to analyze the role of job satisfaction in mediating the influence of workload on employee performance at Agung Toyota Denpasar. The background of this study is based on the fact that there is a massive percentage of employee absenteeism where in 2024 it showed that the percentage of late employees reached above 79% and absent employees reached above 43%, this implies the existence of employee performance problems. Problems with employee discipline are an early indication that there are problems with employee performance. Employees who are frequently absent and late cause employee contributions to the organization to decrease, this directly impacts decreased performance. The pre-survey conducted showed that most respondents felt the workload they handled was not in accordance with their abilities, but on the other hand, respondents felt that their job satisfaction was fulfilled. This became the basis for further studying the relationship between these variables. This study uses a quantitative approach with an associative research type. The sample in this study was 106 employees and the data analysis technique used was path analysis. The resulting analysis shows that workload has a negative and significant effect on employee performance, and job satisfaction partially mediates the relationship between these two variables. A higher workload leads to lower employee performance, and job satisfaction also declines as the workload increases.

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Journal Info

Abbrev

jempper

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan (JEMPPER): menyambut baik kiriman yang memberikan wawasan tentang masalah terkini dan utama yang berhubungan dengan studi Ilmu Ekonomi Manajemen termasuk Manajemen Pariwisata dan Perhotelan. Jurnal ini menyediakan tempat bagi para peneliti dan ...