<![CDATA[Nurses’ caring behavior is an essential component of nursing services that plays a significant role in shaping patient satisfaction, particularly among BPJS patients receiving inpatient care. This study aimed to analyze the relationship between nurses’ caring behavior and the level of satisfaction of BPJS patients in the inpatient ward of RSUD Dr. H. Moch. Ansari Saleh Banjarmasin. This study employed a quantitative method with a correlational analytic design and a cross-sectional approach. The research sample consisted of 76 BPJS inpatients selected based on inclusion criteria. Data collection was carried out using the Caring Behavior Inventory-24 (CBI-24) questionnaire and a patient satisfaction questionnaire based on the SERVQUAL concept. Data analysis was conducted using univariate and bivariate analyses with the Spearman rho correlation test. The results showed that most respondents perceived nurses’ caring behavior as being in the good category, and the level of satisfaction among BPJS patients ranged from satisfied to very satisfied. The Spearman rho test revealed a positive and statistically significant relationship between nurses’ caring behavior and the level of satisfaction of BPJS patients, with a p-value of 0.009 and a correlation coefficient (r) of 0.298. This study concludes that nurses’ caring behavior is significantly associated with the level of satisfaction of BPJS patients in inpatient wards, indicating that improving nurses’ caring behavior may contribute to enhancing the quality of nursing services in hospitals.]]>
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