JURNAL LENTERA BISNIS
Vol. 15 No. 3 (2026): JURNAL LENTERA BISNIS, SEPTEMBER 2026

DETERMINAN IMPULSE BUYING PADA BEAUTY PRODUCT: PERAN MEDIASI BRAND TRUST ANTARA E-WOM DAN CONTENT MARKETING DI TIKTOK SHOP

Setyaningsih, Kema (Unknown)
Zusrony, Edwin (Unknown)
Hargyatni, Titin (Unknown)



Article Info

Publish Date
07 Oct 2026

Abstract

This study aims to examine the influence of Electronic Word of Mouth (E-WOM) and Content Marketing on increasing impulse buying among Generation Z users of TikTok Shop, with Brand Trust serving as a mediating variable. A quantitative approach was employed, utilizing a sample of 80 respondents residing in Boyolali Regency, selected through non-probability sampling, specifically, purposive sampling. Data were collected using a questionnaire with a 1–5 Likert scale and analyzed using the Structural Equation Modeling-Partial Least Squares (SEM-PLS) method via SmartPLS software (version 4.1.1.8). The analysis results indicate that both E-WOM and Content Marketing have a positive and significant influence on impulse buying; similarly, Brand Trust demonstrates a positive and significant effect on impulse buying. Furthermore, Brand Trust was found to mediate the relationship between the independent variables (E-WOM and Content Marketing) and impulse buying. Theoretically, this study contributes empirical insights to the literature regarding the role of trust in digital marketing, particularly within social commerce platforms.

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Journal Info

Abbrev

jrlab

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Lentera Bisnis (ISSN 2252-9993, e-ISSN 2598-618X) ini merupakan jurnal ilmiah berkala yang terbit berdasarkan kaidah jurnal ilmiah ditujukan untuk mempublikasikan karya ilmiah hasil penelitian, pengembangan dan studi pustaka di bidang ilmu administrasi bisnis meliputi peminatan ilmu bisnis. ...