<![CDATA[Patient satisfaction is an essential indicator of primary health-care performance and reflects patients’ overall experience across multiple service points. This study examined the effects of health-care service quality, service-time effectiveness, and health-service integration on patient satisfaction at Ibrahim Adjie Public Health Center in Bandung. A quantitative, cross-sectional survey with descriptive and explanatory approaches was conducted among 98 patients selected through purposive sampling. Eligible respondents were at least 17 years old and had visited the health center at least twice during the preceding year. Data were collected using a 29-item Likert questionnaire and analyzed through descriptive statistics and multiple linear regression. Service quality, service-time effectiveness, integration, and satisfaction had mean scores of 4.15, 3.78, 4.02, and 4.09, respectively. The regression model was significant (F = 44.399; p < 0.001) and explained 58.6% of the variance in patient satisfaction (R² = 0.586; adjusted R² = 0.573). Service quality had a positive significant effect (B = 0.232; p < 0.001), as did service integration (B = 0.380; p < 0.001), whereas service-time effectiveness was not significant (B = 0.008; p = 0.925). These findings imply that strengthening responsive, empathetic service and coordinated patient journeys should be prioritized, while waiting-time management remains necessary as part of the overall service experience.]]>
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