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All Journal Jurnal Ners Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Rukhiyat Syahidin
Universitas Sangga Buana YPKP Bandung
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Pengaruh Beban Kerja Dan Stres Kerja Terhadap Kinerja Perawat Rawat Inap Di Rumah Sakit Umum Mutiasari Duri Riau Amelia Suci Pertiwi; Teguh Nurhadi Suharsono; Rukhiyat Syahidin; Rahdian Malik; Vip Paramata
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.50386

Abstract

Rumah sakit merupakan institusi layanan kesehatan yang dituntut untuk menjaga kualitas pelayanan melalui kinerja perawat. Faktor beban kerja dan stres kerja menjadi aspek penting yang dapat memengaruhi kinerja perawat. Beban kerja yang berlebihan tanpa diimbangi dengan sumber daya yang memadai berpotensi menurunkan kualitas layanan, sedangkan tingkat stres kerja yang tinggi dapat berdampak pada kesehatan mental serta menurunkan produktivitas perawat. Penelitian ini bertujuan menganalisis pengaruh beban kerja (X1) dan stres kerja (X2) terhadap kinerja perawat (Y) di RS Umum Mutiasari Duri Riau. Desain penelitian kuantitatif dengan pendekatan cross-sectional. Instrumen skala Likert dikonversi ke skala interval dengan MSI sebelum analisis. Uji asumsi klasik terpenuhi. Hasil regresi linier berganda menunjukkan model: Ŷ = 0,594 + 0,033X1 + 0,743X2 + ε. Secara parsial, X1 tidak berpengaruh signifikan terhadap Y (α=0,05), sedangkan X2 berpengaruh positif dan signifikan terhadap Y (α=0,05). Secara simultan, X1 dan X2 berpengaruh signifikan terhadap Y (uji F). R² = 0,680 menunjukkan 68% variasi kinerja perawat dijelaskan oleh kedua prediktor; SEE = 0,261Penelitian ini menegaskan pentingnya pengelolaan beban kerja yang proporsional serta strategi manajemen stres yang efektif guna meningkatkan kinerja perawat di rumah sakit. Kata kunci: Beban kerja, stres kerja, kinerja perawat, regresi linier berganda, Rumah Sakit Umum Mutiasari Duri
ANALYSIS OF THE IMPLEMENTATION OF LEAN MANAGEMENT METHOD TO IMPROVE PATIENT SATISFACTION (CASE STUDY OF HEART AND BLOOD VESSEL OUTPATIENT PATIENTS PARTICIPANTS OF BPJS KESEHATAN AT SYARIFAH AMBAMI RATO EBU BANGKALAN REGIONAL HOSPITAL) Muhammad Jauhari Wafi; Taufik Zulfikar; Rulia; Rukhiyat Syahidin; Vip Paramarta; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

Outpatient cardiovascular services are among the healthcare services with high patient volumes, which may lead to process inefficiencies and decreased patient satisfaction, particularly among BPJS Health Insurance participants. Lean Management is considered a strategic approach to improving service efficiency and patient satisfaction through Waste elimination and continuous improvement. This study aimed to analyze the implementation of Lean Management, identify types of Waste, examine its impact on patient satisfaction, and explore the role of strategic management in supporting the sustainability of Lean Management in the outpatient cardiovascular clinic of RSUD Syarifah Ambami Rato Ebu Bangkalan. This study employed a qualitative design with a case study approach. Informants were selected using purposive sampling and included hospital management, healthcare staff, and patients. Data were collected through in-depth interviews, observations, and document review, and analyzed using thematic analysis. The results showed that Lean Management had been implemented through the application of Just-In-Time principles, 5S culture, Kaizen, and service digitalization. The main types of Waste identified were waiting time, administrative duplication, and service flow Bottlenecks. The implementation of Lean Management had a positive impact on patient satisfaction, particularly in terms of service flow clarity, procedural simplicity, and staff attitudes. However, waiting time and physical facility comfort remained key challenges.
Co-Authors Amelia Suci Pertiwi Kosasih Muhammad Jauhari Wafi Rahdian Malik Rulia Taufik Zulfikar Teguh Nurhadi Suharsono Vip Paramarta Vip Paramata