Journal of Innovation Research and Knowledge
Vol. 6 No. 5 (2026): Oktober 2026

Disiplin Kerja Berpengaruh Terhadap Kepuasan Pelayanan Publik Di Desa Tanjungkerta, Kecamatan Pagerageung, Kabupaten Tasikmalaya

Mahesa Anabrang Widiyanto (Prodi Manajemen, Sekolah Tinggi Ilmu Ekonomi Latifah Mubarokiyah)
Yayan Rudianto (Prodi Manajemen, Sekolah Tinggi Ilmu Ekonomi Latifah Mubarokiyah)
Endang Syarif (Prodi Keuangan dan Perbankan, Sekolah Tinggi Ilmu Ekonomi Latifah Mubarokiyah)



Article Info

Publish Date
05 Oct 2026

Abstract

Abstrak: This study aims to determine the effect of village apparatus work discipline on public service satisfaction in Tanjungkerta Village, Pagerageung District, Tasikmalaya Regency. The research method used is quantitative descriptive causal with a sample of 95 heads of households selected using purposive sampling technique. Data were analyzed using simple linear regression after being transformed through the Method of Successive Interval (MSI). The results of descriptive analysis show that the work discipline of village apparatus is in the “Fair” (Cukup) category (score 2,568), while public service satisfaction is in the “Good” (Baik) category (score 2,969). Based on hypothesis testing, work discipline has a positive and significant effect on public service satisfaction partially (t-count = 9.823 > t-table = 1.986; sig. 0.000 < 0.05). The coefficient of determination (R²) shows that the work discipline variable contributes 50.9% in explaining public service satisfaction, while the remaining 49.1% is influenced by other factors outside the model. Time compliance and physical presence integrity dimensions are critical aspects requiring substantive improvement to optimize public service quality

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Journal Info

Abbrev

JIRK

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Journal of Innovation Research and Knowledge, published by Bajang Institute. Published in two formats, print and online, print version of ISSN: 2798-3471 and the online version of ISSN: 798-3641, both of which are published every month. The scope of the journal studies broadly includes: Culture (a ...