Strategy of Needs-Based Facilities and Infrastructure Management to Improve Educational Service Quality

Nissa Andriani (STAIT Terpadu Yogyakarta, Indonesia)
Ratri Nuria (STAIT Terpadu Yogyakarta, Indonesia)

EL-IDARE: JURNAL MANAJEMEN PENDIDIKAN ISLAM
Vol 12 No 2 (2026): El-Idare

This study examines the strategy of needs-based facilities and infrastructure management to improve educational service quality at RA Al-Huda and PAUD Kecipir Pondok Pinang. The study was motivated by increasing public demand for educational services, limited classroom capacity, funding constraints for school expansion, manual inventory recording, and damage to educational facilities resulting from intensive use. This study aims to describe the implementation of needs-based facilities and infrastructure management and analyze its contribution to educational service quality. A qualitative approach was employed. Data were collected through interviews and observations involving the principal, teachers, and parents/guardians selected purposively based on their relevance to the research focus. The findings indicate that facilities and infrastructure management is implemented through six interconnected stages: needs-based planning, procurement, inventory, utilization, maintenance, and evaluation. Planning is conducted through the identification of actual needs and teacher meetings, while procurement prioritizes learning needs and available funding. The findings also reveal that inventory management remains predominantly manual and is not consistently updated. Available facilities, including air conditioning, projectors, and Educational Play Equipment, support student comfort, participation in learning activities, understanding of learning materials, and children's development. Regular maintenance and evaluation also contribute to maintaining the availability and functionality of school facilities. Parents perceive educational services positively, particularly in relation to a comfortable learning environment and adequate facilities. This study concludes that needs-based facilities and infrastructure management contributes to creating a safe, comfortable, and conducive learning environment that supports educational service quality. However, limited funding and manual inventory systems remain significant challenges requiring further managerial improvement.