IIJSE
Vol 9 No 2 (2026): Sharia Economics

Organizational Performance in the Hospitality Industry: The Mediating Role of Emotional Intelligence Between Talent Management and Self-Management

Tiara Indah Meygantari (Universitas Trisakti, Jakarta, Indonesia)
B. Medina Nilasari (Universitas Trisakti, Jakarta, Indonesia)
Dita Oki Berliyanti (Universitas Trisakti, Jakarta, Indonesia)



Article Info

Publish Date
01 Oct 2026

Abstract

This study investigates the effect of Talent Management and Self-Management on Organizational Performance, with Emotional Intelligence serving as a mediating variable. Focusing on employees of four-star hotels in Bandung City, a highly competitive hospitality hub, the research addresses the theoretical gap in integrating these specific variables within a single comprehensive model. Grounded in the Resource-Based View (RBV) theory. This research collected through structured questionnaires distributed 255 employees of four-star hotels using a non-probability snowball sampling techniquethe study emphasizes that intangible human resources act as strategic assets for sustainable competitive advantage. Utilizing a quantitative approach and Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze data collected from hotel employees, the study examines seven proposed hypotheses. The findings are expected to demonstrate that Talent Management and Self-Management significantly enhance Organizational Performance both directly and indirectly through the strengthening of employees' Emotional Intelligence. Consequently, this research provides valuable managerial implications for hotel management to optimize human capital strategies, improve service quality, and maintain organizational sustainability in the dynamic hospitality industry.

Copyrights © 2026






Journal Info

Abbrev

iijse

Publisher

Subject

Economics, Econometrics & Finance

Description

The Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) is Sharia Economics Journal published by Sharia Economics Department Institut Pesantren KH. Abdul Chalim, Mojokerto. The Journal focuses on the issues of Sharia Economics, the History of Islamic Economic Thought, Islamic Law, Local ...