<![CDATA[Background: Modern bureaucracy is increasingly expected to combine administrative efficiency with human-centered values, public trust, empathy, and constructive government-society relations. In archipelagic settings, these expectations become more pressing because geographic fragmentation can intensify coordination and service-access challenges. Objective: This study develops a Humanistic Bureaucracy Model grounded in qualitative evidence from the Government of Maluku Province, Indonesia. Methods: Using interpretive qualitative inquiry, data were generated through semi-structured in-depth interviews, non-participant observations, and document analysis. The data were then examined through Reflexive Thematic Analysis, with methodological triangulation and reflexive memo writing used to strengthen interpretive rigor. Results: The empirical findings identify five interconnected dimensions: Humanistic Leadership, Humanistic Organizational Culture, Citizen-Oriented Public Service, Collaborative Governance, and Institutional Trust. The data show recurring patterns of participatory and empathetic leadership, mutual respect and ethical conduct, accessibility and service responsiveness, community and inter-organizational collaboration, and trust-related governance outcomes. The interpretive model connects these themes as an analytical sequence rather than a tested causal chain, while Pela Gandong operates as local social capital that reinforces collaboration and trust. Conclusion: The study contributes an integrated Humanistic Bureaucracy Model that links leadership, culture, citizen-oriented service, collaborative governance, and institutional trust within an archipelagic context, with Pela Gandong as a distinctive contextual mechanism. The model offers a basis for human-centered bureaucratic reform and requires further comparative and mixed-method validation beyond the single provincial setting.]]>
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