Duties and Authorities of the Consumer Dispute Resolution Agency and its Position in the Perspective of the Judicial System in Indonesia

Hulman Panjaitan (Universitas Kristen Indonesia, Jakarta, Indonesia)
Paltiada Saragi (Universitas Kristen Indonesia, Jakarta, Indonesia)

Greenation International Journal of Law and Social Sciences
Vol. 3 No. 1 (2025): (GIJLSS) Greenation International Journal of Law and Social Sciences (March 202

The Consumer Dispute Resolution Agency (BPSK) is an agency specifically established to resolve consumer disputes outside the courts. Normatively, there are many conveniences provided by law to consumers in resolving their disputes through BPSK. However, in its implementation, this is not the case because consumers often experience various difficulties in resolving disputes through BPSK, especially related to the trial process, legal remedies that can be submitted, and the binding force of its decisions. This is more due to its position, which is not appropriate and is outside the Indonesian judicial system, which is based on Law Number 48 of 2009 concerning Judicial Power. There are multi-functional duties and authorities, namely executive functions, judicial functions, and advocacy functions. It can be said that from a judicial perspective, BPSK is quasi.