Greenation International Journal of Law and Social Sciences
Vol. 4 No. 4 (2026): (GIJLSS) Greenation International Journal of Law and Social Sciences (September

The Influence of Digital Workload, Role Ambiguity, and Digital Skill Gap on Technostress in HR Context among Digital Startup Employees

Dominica Dini Afiat (STIE Bhakti Pembangunan, Jakarta Selatan, Indonesia.)
Sonya Sidjabat (Institut Transportasi dan Logistik Trisakti, Jakarta Timur, Indonesia.)
Ade Suhara (Universitas Buana Perjuangan Karawang, Jawa Barat, Indonesia.)
Susatyo Adhi Pramono (Universitas Wijayakusuma Purwokerto, Jawa Tengah, Indonesia.)
Tanti Widia Nurdiani (Universitas Islam Raden Rahmat Malang, Jawa Timur, Indonesia.)



Article Info

Publish Date
02 Oct 2026

Abstract

The research investigates how digital workload, role ambiguity and digital skill gap together create technostress for employees who work in human resources at digital startup companies. The research used a quantitative approach which collected data through questionnaires that 120 participants completed after being chosen through purposive sampling. The researchers performed data analysis through multiple linear regression. The research results showed that digital workload combined with role ambiguity and digital skill gap created a direct relationship which produced strong effects on technostress. Digital workload which uses advanced technology increases work pressure while role ambiguity creates role ambiguity which intensifies work stress and digital skill gaps lead to work difficulties because employees cannot adapt to workplace technology. Three variables explain technostress variations through their combined effects which occur at the same time. The research shows organizations how to handle digital workload, define employee roles and develop digital skills to reduce technostress effects.

Copyrights © 2026






Journal Info

Abbrev

GIJLSS

Publisher

Subject

Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Greenation International Journal of Law and Social Sciences (GIJLSS) is a journal that uses a blind peer-review model that can be accessed online. GIJLSS aims to publish a journal containing quality articles that will be able to contribute thoughts from theoretical and empirical perspectives for the ...